Shipping policy
Free Shipping Thresholds
- Retail Customers: All US domestic orders over $300 qualify for free shipping.
- Wholesale & OEM & ODM Customers: Please contact with service discuss the shipping method and shipping thresholds.
Flat Rate Shipping
For both retail and wholesale customers, orders that do not meet the free shipping minimums will be charged a flat shipping fee.
Additional Shipping Information
- Free shipping will be automatically applied at checkout for all eligible orders.
- A flat shipping charge will be added to your order total if you do not meet the free shipping threshold.
- Free shipping is not available for any international addresses. International shipping costs will be calculated and displayed during checkout.
- Orders cannot be combined after submission to reach free shipping requirements.
Important Information
Address Accuracy Please provide a complete and accurate shipping address to prevent delivery delays. We are not liable for delays caused by incomplete or incorrect addresses provided by the customer.
Shipping Notifications Once your order is dispatched, you will receive a shipping confirmation email with your tracking number to monitor delivery status.
Unexpected Delays We aim to adhere to all stated processing and shipping timelines. Occasional delays may occur due to circumstances outside our control, including severe weather and carrier disruptions. We appreciate your understanding.
Standard orders will ship within 5–10 business days after order placement.Tracking details will be emailed once your package ships. Please contact Customer Service (info@xsittmj.com) only in cases of significant shipping delays. Delivery transit times may be longer than expected during holiday and peak shopping seasons.