FAQs

Q: Q32: How can I get an official wholesale quotation sheet?

A: Please email our B2B support with your target quantity, whether you need custom design and preferred delivery timeline. We will send a formal quotation within 24 working hours.

Q: Q33: What rules should I follow for customized graphic designs? Copyright reminder

A: Buyers must guarantee all submitted patterns, graphics and logos own complete copyright or obtain official authorization. We cannot produce artwork that infringes third-party copyrights. Simply changing colors of existing graphics does not constitute original copyright ownership.

Q: Q31: Do you offer drop-shipping service for resellers?

A: Please contact our B2B support to confirm the latest drop-shipping policy, handling fees and order process.

Q: Q30: What is your wholesale return & exchange policy?

A: Ready stock bulk goods can be negotiated for returns under specific conditions. All fully customized OEM orders are non-refundable and non-exchangeable once production starts, as goods are produced according to exclusive designs.

Q: Q29: What payment terms are available for wholesale buyers?

A: We accept PayPal, bank transfer, credit card payment. the cost over 4000USD only accept bank transfer For long-term cooperative clients, we can negotiate suitable payment terms after credit evaluation.

Q: Q28: Are your mahjong products compliant with US market requirements? Can you provide certificates?

A: Our acrylic mahjong sets meet relevant US safety standards. We can supply related certification documents for wholesale clients upon request for resale on Amazon, Etsy, boutique stores.

Q: Q27: What is the lead time for stock orders and custom orders?

A: Ready stock items can be shipped within 1–3 working days. Custom OEM orders normally take 10–12 weeks production lead time, depending on design complexity and order volume. We will confirm the exact timeline in the quotation.

Q: Q26: Do you provide OEM & ODM customization service?

A: Yes. We support custom tile back patterns, custom printed tile faces, personalized storage cases, exclusive color matching, private label and packaging customization. Send vector artwork (AI/SVG/PDF) to start your custom project.

Category

Q32: How can I get an official wholesale quotation sheet?

Q33: What rules should I follow for customized graphic designs? Copyright reminder

Q31: Do you offer drop-shipping service for resellers?

Q30: What is your wholesale return & exchange policy?

Q29: What payment terms are available for wholesale buyers?

Q25: Can I resell your mahjong sets under my own brand?

Q28: Are your mahjong products compliant with US market requirements? Can you provide certificates?

Q27: What is the lead time for stock orders and custom orders?

Q26: Do you provide OEM & ODM customization service?

Q24: What is your minimum order quantity (MOQ) for ODM orders?

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